
Don Jones
Don Jones joined Allstate as Senior Vice President, Claims Design & Delivery, leading the Auto line of business on Jan. 9, 2023.
Don is fully responsible for the Auto line of business and leads multiple functions within Auto Liability and Property Damage Claims. He is charged with accelerating Allstate’s Transformative Growth strategy and targeted growth objectives while placing the customer at the center of everything we do.
Don joins Allstate from MassMutual, where as the Head of Claims he was responsible for leading the charge of becoming a digitally enabled organization with rich customer data, streamlined processes and automation to pay claims with speed, efficiency, accuracy, and transparency. Don’s work culminated in industry-leading customer satisfaction results. He has more than 30 years of experience in the insurance industry, from private claims consulting to almost 25 years with Nationwide, including holding several senior leadership roles during his tenure with the firm.
Don received his Bachelor of Science in criminal justice from Kutztown University in Pennsylvania and a Master of Science in negotiations and conflict management from the University of Baltimore. He is a member of the National African American Insurance Association and a strong advocate of leveraging diversity, equity, and inclusion as a key strategic imperative to move businesses and society forward in a meaningful way. Don is a board member of the NICB, YMCA of Greater Brandywine and California Insurance Guaranty Association.